Handling stressful or difficult clients is not something many businesses look forward. Regardless, they have no choice than to deal with the client’s complain because they are the oil that lubricates any business.
Clearly, they exist in every business but you know that it is better to keep them if you can. This is why they say that the customer is never wrong. So, how may you keep your difficult clients?
1. Allow them to vent
Sometimes, you have to just keep quiet and allow your client to express everything on their minds. You should note that they become difficult because they feel they cannot say what they have experienced by using your service.